Achieving ISO 9001:2015 Accreditation
Following the successful completion of a recent audit by NQA, we are buzzing to announce that our Quality Management System has been awarded ISO 9001:2015 certification. Being recognised by the leading international quality standard is one of the most significant milestones for TBL so far. This reassures us we are growing on a solid foundation with a defined long-term commitment to excellence and continual improvement.
When it comes down to landscaping, we know that many customers feel pressure to choose the cheapest provider. We know that landscaping is usually the last trade-in whether it is a development site or private home construction. The ‘pot’ is often empty by this stage. We understand that some clients feel, in the big scheme of things, that a few trees and plants are not as vital to project completion as their foundations and infrastructure - if you can save money on landscaping why wouldn’t you?
Yet, instead of trimming the specification just to win the job, instead of using sub-spec stock and sub-standard workmanship - we work tirelessly to communicate with our clients and educate them on the benefits of a quality installation. We advise on the value of doing the job right the first time and avoiding the eye-watering costs of remedial work. We pore over specifications with our clients and offer value-engineered solutions in order to meet the budget whilst maintaining quality.
We work with Landscape Architects and Designers and organise CPD events through which we feedback on which plants work well on building sites, which wildflower seed mixes proliferate well and which trees and tree sizes have the best survival rates, which style of hedge planting works well in certain environments. Through us, architects get to “keep their feet on the ground”. Together we achieve more workable schemes for the future. We also build relationships with our suppliers through which we provide invaluable feedback on our experience with their materials. They get to improve their products which we use - win, win! Such relationships improve our own learning and that of our suppliers which helps us all to provide better tried & tested, more refined services to our clients.
This success of achieving ISO 9001:2015 has been delivered by growing the supportive culture and strong dedication of all our staff. A huge appreciation goes out to everyone who invested endless hours reviewing our business operations by testing all processes, procedures and consistencies in the final delivery of services.
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