Our Work with Heritage Homes, Holland Park Exeter
Working with Heritage Homes has always been a very successful partnership. We have collaborated continuously since 2005, meaning we’ve had an excellent chance to get to really know most members of the Heritage team on multiple housing projects and this has enabled us to nurture a great level of mutual trust and understanding.
Our portfolio grew significantly, as what initially started with sales cabin space and show home gardens, soon expanded into landscaping contracts for 3 phases of houses, POS areas and related individual plots. As a developer, Heritage Homes were seeking to have a smooth and comprehensive package, which is often difficult to find and is exactly what makes TBL’s position so unique in the South West region. Rather than using various subcontractors with limited accountability, we were able to offer all aspects of landscaping services in-house.
Our work begins with design & planting schemes, any related ground preparation and clearance, through to landscaping construction and then finally, grounds maintenance, utilising the most suitable staff at each stage. Head Designer, Penny Pritchard, loves to be involved from the start, analyzing the site map, creating that fantastic show home space and then carefully assessing where trees would be best placed, how each plot will blend in and how to maximise the sometimes smaller gardens, to ensure they still look inviting and spacious to the buyers.
Since the work on developments is phased out and long-term, this also provides us with an opportunity to meet some of the residents moving into their homes and get their feedback for improvements. TBL Contracts Manager, Charlotte Pritchard elaborates on this:
‘We work above and beyond to ensure that it's not just a ‘follow the plan’ approach, but rather an open conversation to see how we can ensure the very best experience for everyone. This results in maximizing house sales and very pleased residents, which in turn minimizes the incoming requests for developer’s customer care representatives.'
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